PRIVACY AND COLLECTION NOTICE

HOME SOLUTIONS SOLAR PRIVACY POLICY

Last updated January 2024.

Fisher & Paykel Appliances Limited ("FPA") takes the protection of personal information seriously and is committed to giving effect to relevant privacy legislation and wants you to be familiar with how we collect, use, disclose and protect any personal information you provide to us. This Privacy Policy describes our practices in connection with information that we collect from you in relation to the Home Solutions products and services.

THE INFORMATION WE COLLECT

Registration

When you register to be considered for the solar offer we collect personal information from you, including but not limited to the following information:

• Full Name
• Information related to the Solar offer including; home ownership status, information about your home, information about dependents, roof images and type, house plans, photographs of satellite dish, home access point, size of roof, size of home, current energy consumption patterns, power bill statements, meter boards and switch boards images
• Contact information including physical address, email address and phone number

Participation: In addition to the information provided when you register an interest in being considered for the Solar offer, if selected to take part we collect further categories of personal information from you through solar/energy monitoring applications:

• Details of your energy usage
• Details on solar production and consumption
• Energy tariffs
• Your Co2 savings
• Energy storage via battery
• We may also request insights from you to understand more about your experience and improvements we can make. This activity is voluntary and you have the option not to participate if you do not wish to provide insights

Use and Purposes for Collection

We may use the personal information collected about you for the following purposes:

• Determine the suitability of the Home Solutions products and services for your use and deliver the Home Solutions services to you in line with this Privacy Policy and the Home Solutions terms and conditions
• To register you as a new customer and administer and communicate with you about our products or services (including purchases and payments)
• To confirm, process and contact you about our products and services and deal with any questions you may contact us, or need to be contacted about.
• Deliver our products and services
• To provide, administer and communicate with you about products, services, events, surveys and promotions (including by sending you marketing communications)
• To contact you with a service notification and/or a maintenance notification or provide you with other notices about the safety of our services regardless of your stated privacy preference
• To process, evaluate and respond to your requests, inquiries and applications
• To personalise your experience on the services by presenting products and offers tailored to you
• To verify your identity to ensure security for the other purposes listed here
• To operate, evaluate and improve our business (including developing new products and services, assessing the effectiveness of our services, advertising and marketing approaches (including defining groups of audiences for marketing purposes and creating aggregate de-identified data sets that do not identify an individual) and how to improve these, managing communications and carrying out our various accounting, auditing, billing, reconciliation and collection activities)
• To protect against and prevent fraud, unauthorised transactions, claims and other liabilities and manage risk exposure and quality
• To conduct investigations, comply with and enforce applicable legal requirements, industry standards and our policies and terms, such as this and other FPA services' terms of use
• To ensure the safety of FPA services, products, information resources and end users

We may also use personal information for other additional purposes which we will specify at the time of collection. You may decide not to provide us with certain types of information, but doing so may affect your ability to receive products and use specific services.

We may need to collect and use some of the information as mentioned above because we are either legally required to do so, because it is necessary for us to provide you with the requested product or service, because it is necessary for our legitimate interests, or we have acquired your consent.

SHARING

For the purposes set out above, your personal information may be shared by us with: Third party service providers that provide product or perform services for us relating to your purchase or use of FPA products and services, including:

• Subcontractors, distribution and transport providers who help deliver the service to you
• Product service agents and technicians who help us install, service and repair products
• IT service providers who assist with the running of our IT services (including the Services) which allow us to provide our products and services to you; and
• Data and survey service providers who assist us with understanding data held by us and our audience, the markets that we operate in and issue surveys to our customers
• The Fisher and Paykel group of companies for reporting and business development and management purposes

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. Third party service providers are contractually restricted from using or disclosing the information, except as necessary to perform services on our behalf or to comply with legal requirements. We do not sell or disclose (except as stated in this Privacy Policy) your personal information to other organisations without first informing you of such disclosures and, where required, obtaining your prior consent.

You may be required or choose to connect to third party sites or applications in the use of our website or products and services. When connecting to third party sites or applications, the third party’s Privacy Policy will apply. Please refer to their Privacy Policies for further details. FPA will have access to and process the personal information you share via solar/energy monitoring applications.

We may also disclose information about you (i) if we are required to do so by law or legal process (which may include laws outside your country of residence), (ii) to law enforcement authorities or other government officials (which may include authorities outside your country of residence), or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We may also use, disclose or transfer your personal information to a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). We may also, with your consent, use and disclose your personal information in other ways.

TRANSFER

Your personal information may be stored and/or processed in a country outside of New Zealand where we (including companies in the Fisher and Paykel group of companies) or our external third parties who provide services to us are based and/or operate from, and by purchasing the Products or using the Services you consent to the transfer of information to countries outside of your country of residence which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.

Whenever we transfer your personal data out of your country of residence, we ensure a similar degree of protection is afforded to it by ensuring we only transfer your personal data put in place adequate measures such as standard contractual clauses.

Please contact us in accordance with the "Contact Us" section below if you want further information on the specific mechanism used by us when transferring your personal data out of your country of residence.

SENSITIVE INFORMATION

Please do not send us, or disclose, any sensitive information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.

RETENTION

We will retain personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use of disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

PROTECTION

FPA is committed to protecting your privacy. We use a variety of technologies, systems and procedures to protect against unauthorised disclosure, use, alteration or destruction of the personal information you provide on this Service and keep the personal information you provide on this Service secure. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the "Contact Us" section below.

We have put in place procedures to deal with any suspected personal data breach and will notify the relevant people as we are legally required to do so.

YOUR RIGHTS

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us using the details in the "Contact us" section below.

UPDATES TO OUR PRIVACY POLICY

FPA may, without prior notice to you, review and update this Privacy Policy from time to time to make sure that it remains current and reflects changes in our information practices. We will indicate at the top of the Privacy Policy when it was most recently updated. You can also refer to our Fisher & Paykel Appliances Privacy Policy for more information on how Fisher & Paykel processes personal information related to our products/appliances.

CONTACT US

If you have any questions or comments regarding this Privacy Policy, please contact us by email at privacy@fisherpaykel.com.

You may opt out of receiving marketing information at any time by contacting us on 0800 372 273 or emailing optout@fisherpaykel.com.

If you would prefer to contact us by mail please write to us at:

Privacy
Fisher & Paykel Appliances Limited
PO Box 58550 Botany,
Manukau 2163 Auckland,
New Zealand